NewsPhoning for Medi-Cal help? You may face hourlong waits and hang-upsEmily Alpert Reyes, Jenny GoldAugust 8, 2024August 8, 2024 by Emily Alpert Reyes, Jenny GoldAugust 8, 2024August 8, 202402 When Californians phone for help with their Medicaid coverage, they routinely face waits of nearly an hour — and are regularly disconnected without reaching anyone,...